We are always ready to assist you to the best of our abilities, and understand the importance of addressing your questions and concerns in the most efficient manner.

For your convenience, we have compiled a source of Frequently Asked Questions that may already have the answers you are looking for.

Items may be offered at different prices by different sellers. Just grasp for the cheaper one as fast as you can!

Watchesplanet.com has teamed with Amazon.com to make your purchase quick and easy through the safe and convenient Amazon's checkout! You can now pay via Amazon's checkout for all the items offered on our store and you are protected by Amazon's A-to-z Guarantee Claims.

Amazon Payment accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon Store Card, Webcertificates, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. Additionally, we accept Borders Gift Cards and Waldenbooks Gift Cards as payment for qualifying orders.

Amazon does not currently accept international wire transfers, PayPal, or Smart Cards.

We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Our staff will do our best to help you find a product, navigate the site and make sure you have a pleasant shopping experience.

We have teamed up with Amazon.com to provide you quick and easy shopping experience. Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped. You may also log in to Your Amazon Account to check for the online order status.

Security is a top priority of this web site. When you submit sensitive information via the website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, which encrypts all submitted information.

We respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

We are sorry we do not offer paper catalog. Please visit our web site for the latest product updates.

Most of the items offered on our web site are in-stock items except those without prices. You will receive email from Amazon.com or the seller involved if there is any problem with your order.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, continue shopping.

After you've added all items you want to purchase to your shopping cart, and if everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. You could use your existing Amazon.com account or create a new one when ordering from our website. Your account information will be collected and used by Amazon.com and subject to the Amazon.com Privacy Notice. After creating an account, you should proceed to check out as normal.

Note: multiple items will only shown in the "final shopping bag" when you are ready to checkout.

We DO NOT sell counterfeit watches. Watchesplanet.com sells only 100% authentic watches. Most of our watches are brand new. It will be mentioned or shown on the product's page if it is preowned. You are protected by the Amazon's A-to-z Guarantee Claims.

We are not the authorized dealer for most of the Swiss brand watches. The authorized dealers are not allowed to sell their watches at discounted price.

Watches offered on Watchesplanet.com may come with the Manufacturer's warranty or Watchesplanet.com's 2 years Store Warranty or its seller's warranty. Please refer to the warranty information published by the seller of every each items offered. Please refer to Warranty for warranty information.

Watches offered by Amazon.com on Watchesplanet.com may come with Amazon.com or its supplier's/merchant's warranty which may be the manufacturer or their store warranty.

Sales tax is not separately calculated and collected in connection with items ordered from Watchesplanet.com unless explicitly indicated as such in the ordering process. Items ordered from Watchesplanet.com may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If sales tax is separately calculated and collected in connection with items ordered from Watchesplanet.com, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

The international duties and taxes are the sole responsibility of the purchaser if it is applicable. Duties/taxes are NOT calculated into the cost of your watch or the shipping charges for most of the items. The recipient may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Shipping options are available upon checkout. Please refer to the shoping information published by the seller of every each item offered.

International orders may be subject to duty in customs. Please click on Duties/taxes if you need to know more about the duty/tax issue.

Price is important however it should not be the only factor to be considered especially when you are buying a fine brand watch. Depending on the circumstances, some companies may under cut our prices while others may offer at higher prices. We may not be able to match all prices since the price discrepancy may be due to factors that are not controllable by our company.

Please provide us the competitor's link if you request for a price match.

Please refer to Return Policy.

Please click on Pre-Sale Enquiry if you can not get the answer from our FAQ.